Problem-Solving Tools Series: Appreciation

By , January 31, 2008 3:48 pm

Appreciation

Category: Creativity

How to use

Staring with a fact, ask the question “So what?”. Keep on asking until all possible inferences have been drawn.

Example

Fact: the scope expands and we are lacking a resource for the newly discovered functionalities.

  • So what? We might need overtime to meet deadline.
  • So what? We will be tired.
  • So what? Moral will be affected.
  • So what? More mistakes may be caused.
  • So what? Product quality will be affected.
  • So what? Less return from customer.
  • So what? Moral even deeply sinks.
  • So what? Attrition.
  • So what? Chaos
  • So what? To control this, shadow resources and resource backup must be planned.

Advantage

This tool helps extract maximum information from original facts. More information can be used to solve the problem.

Previous volumes of the series

  1. Introduction
  2. Reversal

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