Posts tagged: nganluong

A brief history of Vietnam FinTech over the last decade

By , December 12, 2016 2:55 am

The first major event of ‘contemporary’ Viet FinTech was the birth of the then-competing three Bank Switchboards

Then there were OnePay, NganLuong, Payoo, Paynet, Webmoney, VTC Pay, Zing Pay…

I don’t have the ambition to list all players who joined the playground. We thus can skip through VNBC, NTT Data’s acquisition of Payoo, MobiVi’s successful funds raising series from players such as Experian, how BaoKim ‘borrowed’ from NganLuong, Paylink’s closure.

Key takeaway 1: The market consolidated even before it had the opportunity to fragment. It hadn’t taken long for Smartlink to take over the market before the merger (or reverse-acquisition) which subsequently hatched Napas.

Key takeaway 2: To base on bank or non-bank institution should not have even been a question to ask. Merchant-reliant payment solutions still need to run on top of bank-reliant gateways.

e-Payment is no longer stuck

e-Payment used to be a chicken-and-egg problem: no customer base no bargain power, no bargain power no business development. So chicken or egg?

This question, too, is irrelevant. Business development on merchant side must move ahead buyer base, the opposite doesn’t work. So the real question is: investment. A few deal-makers solved it beautifully, named Momo and PeaceSoft.

Zen?

If FinTech is as at today too ahead of Vietnam economy, should players zen down and wait till the economy catches up?

As much as we aspire to there’s only so much FinTech players can do to speed up the process. Educating users and banks is too costly even with deep pockets.

Then there’s politics.

Anything to do other than zenning and waiting for the retail banking market?

Considerations

  1. M&A and deal making.
  2. Optimize micro-transactions.
  3. Externalities and network development.
  4. Buy more time, slow down the cash burn rate.
    Fortunately, the market as in 2016 is not as harsh as “the last man standing wins” because players have found their respective verticals.
    Payment solutions are not only e-Commerce; big money is still cash management.
  5. The war against COD. The state of COD today was begun by NhomMua and Lazada. Tough but inevitable battle.
  6. Peer-to-peer financing.
  7. Key question: Strategic partnership with bank(s) is certainly a must, but how deep?
  8. Receiving investment, being a subsidiary (with all accompanying governance), being an associated company, integrate to the gateway, staying as a fa├žade, what help to get from SBV, what help to get from MOF.
    Governance often chooses man not the other way around.
  9. Treading the thin line of symbiosis, avoiding irritating financial institutions.

Bucket seems full, am I deluding myself astray?

Image source: http://www.sbs.ox.ac.uk/sites/default/files/Entrepreneurship_Centre/Images/fintech-generic-phone.jpg

Have we been sleeping with the enemy COD for so long?

By , December 14, 2011 4:34 am

GOOD is the enemy of GREAT.

Jim Collins

cash on delivery 1. I hate COD (cash on delivery). My job requires me to travel frequently I’m not in my office for COD. Asking my colleague in the office to collect the items for me is very inconvenient because of the high frequency my purchases.

2. I’m flabbergasted and frustrated that when I expressed my personal desire that e-Commerce sites should support e-Payment to make my life easier, what I received was resistance from many e-Commerce service providers!

A common response was "you’re not in 90% of our customers".

I’m showing why this is a bad response.

3. BaoKim.vn is 100% free for merchants, and it shouldn’t be too difficult and time-consuming to integrate. I can use BaoKim. Instead of resisting (and showing the superiority of strategy to customers), why wouldn’t they just try integrating the service?

4. e-Payment is what (I believe) we aim to. However, since Vietnamese users have not developed the habit of online payment, e-Commerce service providers have learned to adapt with COD. COD, as we know it, is costly, inefficient, and risky (fraud orders) to merchants & service providers.

Do we want COD permanent here? I think no.

Have we learned to live (and suffer) with COD for so long that we take COD for granted, tend to guard COD as if it is the ultimate standard and resist e-Payment? Many e-Commerce practitioners give me the impression Yes.

We may agree that COD is good, at least for now. GOOD is the enemy of BETTER.

5. This is a minor point. Being an e-Commerce advocate, I understand how resistant Vietnamese buyers are, and I empathize with e-Commerce service providers. Please, my e-Commerce friends, don’t resist to even me.

6. Fortunately, I can prepay using e-Payment from my favorite e-Commerce service providers: eBay.vn / ChoDienTu.vn (NganLuong), tiki.vn (BaoKim / OnePay), WebSieuThi.vn (NganLuong), MuaChung.vn (Soha Pay aka MuaChungPay).

7. I am comfortable with OnePay, Soha Pay (running on top of OnePay), NganLuong, BaoKim. Sadly, Payoo, vnMart, vCash don’t directly support my bank.

8. I specifically wish the following merchants would support one of the 4 e-Payment services I’m comfortable with: NhomMua, Hotdeal, Vinabooks, CungMua. Disclosure: I’ve been buying over 3 million worth of vouchers from NhomMua in 2011.

cash on delivery cod

Updates on non-bank e-Payment services

By , December 7, 2011 3:31 pm
  • With over 50% transaction value on MuaChung.vn going through e-payment, Soha Pay now ranks second in the market in transaction value.
  • Soha Pay rebrands to MuaChungPay for, pragmatically, sales purpose.
  • From the e-commerce websites I have visited, I see NganLuong has been more efficient in building its merchant network compared to BaoKim. This comes as a surprise since BaoKim insists on being free to merchant and charging customers for guaranteed payment instead.
  • Payoo is expected to launch its cash-based offline payment solution with the technological and financial support from NTT Data

Also, one can use NganLuong & BaoKim to perform interbank transfer free of charge. This is how they are doing it

nganluong baokim bank

What are not "non-bank"?

The active solutions not included in this update include OnePay, Smartlink, VNBC and Banknetvn.

Being backed by banks is a tremendous advantage, putting these giants beside independent players would only dwarf the later so I am temporarily refrain from doing so.

Check these out: new product launch November 2011

By , November 27, 2011 3:01 am

WebSieuThi.vn

An e-commerce website with some unique offerings: lottery, groceries. Phone recharge codes and game cards are also offered.

Payment can be done via

online payment

I prefer paying via NganLuong.

Free shipping to central districts in HCMC for orders over VND300,000 (US$15).

I have recurring demands for Patritti and Berri juice.

DauGiaNguoc.chodientu.vn

The second dedicated online penny bid service in Vietnam after 1bid.vn

You win the item when your bid is lowest and unique.

QBata.com

qbata logo

After the mobile apps from NhomMua and MuaChung, QBata launches a mobile-only Groupon service.

You browse the deals and pay the "reservation fee" of the deal via SMS and pay the full amount when consuming the service/product when visiting the merchant. This product serves the need of impulse and immediate purchase of vouchers.

CungMuaSam Zing Me app

cungmuasam

CungMuaSam.net integrates its service to Zing Me by launching an application on Zing Me platform.

DealCuaTui.com

dealcuatui logo

An groupbuy aggregator site with market statistics. The information is sourced from figures published from respective groupbuy sites.

How to charge your prepaid mobile account online

By , November 14, 2011 3:04 am

Assume you already created and activated your accounts with the following 4 services, and your Internet Banking ready with your bank account.

1. Click here: WebSieuThi.vn (the link is different from what it is shown, so just click on the link)

Pay via NganLuong.vn

The two advantages with paying with NganLuong is: (1) condition-free instantaneous (though technically manual) (2) currently free of charge. Technically, certain manual internal processes in NganLuong are required to balance different accounts, but why should users care anyway?!

On a side note, WebSieuThi offers online lottery which is unique to Vietnam e-commerce. When the service launches I’ll update another review.

2. Click here: MobiVi.vn

Pay via MobiVi’ account.

3. Click here: PayCode.com.vn

This is a service by Viet Union, the company owning Payoo.

Pay via Payoo account.

4. Click here: PayGate.vtc.vn

I have an issue with MobiVi’, Payoo and VTC paygate. My current main bank account is with TienPhongBank. However, neither of them connects to TienPhongBank, nor do they maintain a bank account with the bank.

Here are the steps I need to perform.

Interbank transfer via Internet Banking from my TienPhongBank account to a bank account of MobiVi / Payoo which costs me transaction fee (fixed VND8,800 for TienPhongBank). This goes through the same old interbank transfer channel. The transfer is processed by the staff or MobiVi’ system (hopefully) to my respective wallet.

When I transfer money 4:30pm Friday, I need to wait till Monday for money to come in my wallet.

The problem is solved with Payoo if you have a bank account with the banks in the first list of this link. The problem is also solved with MobiVi’ if you have a bank account with the 5 banks (VIB, Techcombank, Dong A Bank, Lien Viet Bank, Nam A Bank) that MobiVi’ connects core-to-core to. In these two cases, transfer is instantaneous. I am currently not having information on VTC paygate if the transfer to these banks is instantaneous, but my wild guess is not yet.

5. Click here: VnExpress eBank

Direct topup not going through any e-wallet, on the condition that you need to have Internet Banking or SMS Banking from VCB, TCB, VIB, EIB, MB, Vietinbank, HDbank, ACB, Sacombank

6. Click here: PinCode.vn

Supports NganLuong and BaoKim.vn.

Conclusion: I’ll just use whoever supports NganLuong.

e-Payment in Vietnam: who are with whom

By , October 30, 2011 3:23 pm

Disclaimer: all information are sourced from public information.

Category Product Company Strategic Partner Financial Partner
e-Wallet NganLuong PeaceSoft PayPal

IDGVV

Softbank

MobiVi’ Viet Phu Experian  
BaoKim Vietnam Price (VatGia)  

IDGVV

CyberAgent

Payoo VietUnion NTT Data Saigon Invest
Soha Pay (MuaChung Pay) VCCorp   IDGVV
vCash VinaPay

MK

Net-1

IDGVV
WMV WebMoney Vietnam WebMoney Russia Viet A Bank
Mobile Payment MoMo VinaPhone    
Bank switchboard Smartlink Smartlink A syndicate of banks, led by Vietcombank
VNBC VNBC A syndicate of banks, led by Dong A Bank
Banknetvn Banknetvn State Bank of Vietnam
Payment gateway OnePay   Mastercard Vietcombank
Kiosk banking Paylink     Kosto Group
MK      
FPT Pay   FPT Online  

eBay.vn offers cross-border shipping service

By , September 22, 2011 6:07 am

I face a few issues ordering items from international online shopping sites:

  • Many sellers on Amazon and other online shopping sites (e.g. underarmour.com) do not ship goods to my location
  • Many sellers require hard-copy credit card scan sent to them
  • Customs and import tax handling
  • International supports are often ambiguous, time-consuming, and sometimes costly
  • PayPal has issues processing my local bank accounts

eBay.vn (a JV by eBay and PeaceSoft) now offers international transaction service, a solution to my issues.

How it works:

  1. You find what you need online. Condition: the site allows payment via credit card and/or PayPal
  2. Click here to place order via eBay.vn
  3. eBay.vn will order the goods and delivers to your door
  4. Fee: as for my item, a fee of $15 applied. Import tax & VAT are applied on top depending on the item

I placed an order with them and paid using NganLuong.vn (PeaceSoft’s payment solution, similar to PayPal). Customer service was responsive and nice.

There’s a promotion running, eBay.vn gives VND200,000 coupons to first-time users. Click here to grab it.

There are other similar (and smaller) services, but I put my trust on a company invested by eBay.

You wanna give it a try.

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