Posts tagged: strategy

How NhomMua.com leads Vietnam Groupbuying market

By , December 20, 2011 10:20 am

NhomMua statistics as collected by DealCuaTui as at 20.12.2011

  • Revenue VND 240.5 billion
  • Market share 36%
  • Highest revenue per month except for June, September and November 2011

Other statistics

  • Over a million vouchers sold
  • Brand equity is among top 2 in the market
  • NhomMua is recognized to feature the top merchants by many buyers

How they do it

  1. Strategic partnership: Rebate Networks which specializes in Groupon cloning
  2. Extensive investment in advertising
  3. 360o advertising: web banners, building LCD, elevator LCD, coffee shop LCD, taxi LCD. They attempt to cover a person’s full day with their brand
  4. Strong sales team aiming to win the top merchants. Merchant quality is one key factor to retain customers
  5. Signing exclusive contracts with merchants to block other groupbuy players
  6. Win the market to attract investment
  7. Utilizing DiaDiem’s infrastructure data for delivery logistics
  8. Office design that forces sales team to the streets

What about profit?

For a loss leader strategy like that of NhomMua, immediate profitability is not their top priority. Maybe they’re betting on market position and surviving the competition.

Competition?

High competition from Hotdeal, MuaChung, CungMua, and Everyday.

What next?

With the infrastructure and attention on hand, they may launch:

  • e-Commerce service
  • Logistics service
  • Social shopping service
  • Mobile shopping and other mobile apps

NhomMua and NhacCuaTui’s birthday. Photo from vnExpress

Vietnam e-Commerce and e-Payment, 2012 Outlook, Open Consultant Offline December 2012

By , December 19, 2011 10:22 am

I gave a presentation on “Vietnam e-Commerce and e-Payment, 2012 Outlook” at Open Consultant Offline December 2012.

open consultant offline December 2011 vietnam e-commerce e-payment

You can view the slide here.


The live feed of the event is here

More information to be updated.

Yahoo! 360 officially dead & the impact

By , May 29, 2009 11:58 am

Yahoo! 360 is officially announced to be closed on 13 July 2009.

The impact this movement has:

Users

4 million users worldwide and 2 million Vietnamese users lose what they call “home-base”.

Vietnamese bloggers had long equate “blog = Yahoo! 360“. The closure will change that perception.

Where are they moving to

I have noted down my prediction on Kevin’s blog here.

I have personally moved most of my social graph to Facebook.

Yahoo!

Competitors

The global forces: Facebook is climbing Alexa Vietnam rapidly.

Local competitors: good news?

Ecosystems

There are two ecosystems in Vietnam on Yahoo! 360: 360themes and LinkHay feed. They will be heavily affected.

How about you? What impact will the closure have on you?

Is Yahoo! building the Hall of Yahoolla?

By , April 6, 2009 11:39 am

Yahoo! is concentrating on their Open Strategy; the focus is good, if they don’t abandon the particles that form a platform.

My metaphor: the Hall of Valhalla and the billboards

Imagine you’re a college student. You’re going to the library. On your way, a billboard is hung just around the corner before you reach the library.You stop for a few seconds to skim around the messages. The billboard is typically normal as in every school and at first it looks somewhat messy; however it is messy in its own order and as you figure through, you’ll know what you need.

Basically there are 2 things:

  • It is convenient: on people’s way of achieving something (going to the library)
  • It has its own order

There are various billboards like that across the campus. All good ones have the 2 characteristics above.

Now, the authority decides to build a hall where all the billboard is going to reside. The hall is separated from other buildings (library, computer labs, class rooms, sport grounds, common rooms…) for it to be easily managed.

How often will you drop by the hall of billboards? To what extent will the hall add values to your benefits? To what extent will the hall add values to the posters?

The hall will desert. People will scarcely visit. The values will drop.

Now, let’s go back to Yahoo!’s case.

Hall of Valhalla

Yahoo!’s Hall of Valhalla Yahoolla

Users are billboard viewers. Developers are billboard posters.

Yahoo! 360 which will be closed was a billboard of contents. Yahoo! Mash which had been closed was a billboard of relationships. Yahoo!’s Open Platform in which Yahoo! Profile centers is the Hall!

Yahoo! Open Strategy Platform

Image from Neal Sample & Cody Simms’ presentation

Without particles, how can an open but blank platform attract users and developers? How will Y!OSP add values to users?

Now, extending the boundary a bit further to other services that Y!OSP supports: Twitter, Tumblr, slideshare, StumbleUpon…

Yahoo! is leveraging its greatest user base: Yahoo! Mail. The prospect is that Yahoo! Mail users can manage different services from their Inbox! Additionally, users have their Yahoo! Profiles.

However, how willing are users going to stay in one place to get updated of all these services? If they do, they miss out the most, name it interaction or content, from going directly to the other services.

The Hall that Yahoo! is building will be a grand, titanic, ordered silo. The biggest question is: what will users find in there?

The Wisdom Yahoo! has been equipping Vietnamese users with

By , February 1, 2009 4:31 pm

Introduction

“Yahoo!” almost equals “Internet” in Vietnam.

Yahoo! Messenger, Yahoo! Mail, Yahoo! 360 and Flickr are the four products that lead the market. While Yahoo!’s email market share has slowly been sucked up by Google, all four of them are still dominating. We also talk about Yahoo! 360 Plus and Yahoo! Profile here and there but these 2 shall be covered later.

What’s good about it? The good thing is that the majority of Vietnamese Internet users share the same type of knowledge offered by Yahoo! products.

…which I call Foundation Wisdom.

These might be very obvious and basic. However, I want to list them in a clear manner to reuse them as premise for further brainstorms and discussions.

Foundation Wisdom

1. Free

Just don’t underestimate this point. My director in his fifties was amazed by the fact that there are so many good software for free (he was mentioning Facebook) and my father hadn’t believed in a free thing before I explained how new advertising worked to him.

Now that the younger users (GenY) are used to having things for free.

2. Tolerance to ads

Wow a good thing. They don’t mind seeing ads on their Yahoo! 360 pages or Yahoo! Messenger, so won’t moan about advertisements flying on new sites.

3. Simplicity in achieving a goal

Product makers shouldn’t confuse simplicity in achieving a goal with simplicity in design. We are familiar with praising Google and Apple’s simplicity in design, but what I’m discussing is how simple it is for users to achieve a goal when using your service, especially for the first time.

What is the goal with Yahoo! 360? Write blog entries, read updates, comment, write quick comments. And that’s all. 360 makes it simple for them by offering simple features.

4. Customization

Users love design customization offered in Yahoo! 360 and wishes to see that in any other site.

5. Concepts

Guest book

Users are used to using guest book (or quick comment in 360) as the communication channel.

Confusion: blog and social network

I bet many users are confused between a blogging platform and a social network if they ever care.

Confusion: add friend, follow and subscribe

Many users wouldn’t bother distinguishing “add friend”, “follow” or “subscribe”. 360 offers “add friend” and “subscribe”. 360plus offers “follow” and “subscribe”.

Testimonials

Users are accustomed to writing testimonials for one another. While the initial intention of testimonial is to recommend good attributes of the recommended, many have used this feature to simply express their fondness toward one another.

But nevertheless, they’re familiar with this concept anyway.

Status

Status has always been offered by Yahoo! Messenger. But it takes off with Yahoo! 360 blast. Users don’t only update their status on the blast but utilize it for many short contents: quotes, life philosophy, messages…

It’s a good thing that creativity is encouraged.

Embed

Yahoo! 360 allows media embed and it is a great thing that this rather advanced feature has become known by users.

6. Language

Users are used to a set of languages in Yahoo! products.

i.e. “Quick comment”, not “Wall” or “Scrapbook”. “Testimonial”, not “Recommendation”.

7. Contents

Personal and emotional

Many Vietnamese users use 360 for personal purpose and chiefly write about their emotions and relationships.

Page view

Many write for page views and use page views as the only metric to measure success of contents.

Celebrity gossips

Some of the hottest blogs in Vietnamese attribute to hot news that center celebrity gossips, sex-related topics.

Briefly, how to take advantage of this

1. User education doesn’t have to start from scratch

Make use of their current knowledge. Build your education on that.

You can even set an ego gift for your customers. Make them feel like after using your service, their level of technological insights has been improved. This, firstly, makes them feel good about themselves. Next, imagine your users proudly educate others about a new service and become a guru in their friends’ eyes. This further boosts their satisfaction.

2. Make it simple for users to achieve their goal

Good, no need to throw advanced features to users in the first launch. What needs done is the core feature(s) that bring(s) most values to users.

Rule of thumb: users’ patience toward complexity proportionates to the value of the goal to them.

3. Colorful design and profile layout customization

Colorful design is a must. And being colorful is not mutual exclusive to simplicity.

While customization is not relevant to some types of services such as social news, it’s recommended to provide the ability to customize one’s profile.

4. Language

Exploit the set of language from legacy Yahoo! products.

5. Concepts

Exploit the set of concepts from legacy Yahoo! products. If you have to introduce new concepts, find way to introduce it with the language users are familiar with.

6. Make it personal and emotional

7. Don’t (have to) host contents, but be a platform to spread contents

Good is embed exists. Better is users are familiar with it.

What it means here is that you don’t have to host original contents, but need to build platforms that media can be embedded in and focus on how to allow such contents to be spread on by your service.

How to explain Caravat.com to your 13-year-old child in 2 minutes

By , December 22, 2008 3:16 am

What this slow time means to us

By , November 26, 2008 4:17 pm

Corporate Level

An opportunity for thinkers to take a step back and strategize for the next steps. Haven’t they we been too absorbed in the fast-moving everyday tasks before?

Companies can spend the time to actually sit down uninterruptedly with their Consultants.

A good excuse to hold on to the core business.

Innovate. Pull ideas from the pool, try some.

Individual Level

Self-teach new skills or pursue formal higher education.

Renew.

Yahoo! Profile and OpenID

By , May 9, 2008 1:05 am

OpenID logo

Hi Everyone,I want to share with you some news from Vietnam. Yahoo! unveiled several Vietnam-centric initiatives as part of our Southeast Asia business strategy. One of these initiatives is called 360plus – A new Vietnamese blogging application.This offering provides Yahoo! users in Vietnam with more ways to customize their blogs, connect to friends and share their experiences with their social connections.

Just to be clear, the 360plus product is specific to the Vietnamese market and it is not the new universal profile that we have mentioned previously in this blog. So, while 360 is transitioning to the new profile for users worldwide, the 360 name will live on in a different product in Vietnam.

On a related note, many of you have asked for an update on the new profile. We are working on an update and will post it to this blog this week.

So, goodbye for now — or as they say in Vietnam, tạm biệt!

Matt Warburton

Yahoo! Community Manager

Source: Yahoo! 360 Product Blog

***

Comment: Yahoo! has supported Open ID. It is reasonable to predict that the new product namely Yahoo! Profile to replace 360 will employ Open ID.

Content-centric Social Networking

By , December 19, 2007 8:26 pm

Content-centric Social Networking

Social Networking is definitely fun, but some players are feeling lost

Haven’t even experienced Social Networking fatigue…

It is predicted that Social Networking will reach its peak in around 2009 before experiencing gradual decline.

2 years is too far away, at least to an average user. Why not have all the fun today?

The truth is, I am really enjoying Facebook and all it’s got: relationship-centric network, mature core functionalities, rich applications, nice gifts, intuitive design…

Mini-feed is also a great idea! Whale done, Mark! With it I can explore what my friends have just been doing and so can they. A great way to know more about other people.

…but I just realized one important piece is missing

You can explore what your friends do daily on Facebook. Very good already…

Consider it more deeply, have you identified what are missing here?

You don’t know what your friends do in real life. Furthermore, you don’t know what they THINK!

Knowing one’s activities on one platform is great, but would it sometimes drive you to the assumption that you know what others are doing and thus spend less time interacting with them via more traditional but human way or reading what they have to write?

How do people express their ideas? Via what they have to write down (Blog!), or take photos on (Photoblog!), or produce video clip for (Vidlog!). Less likely via sets of pre-designed virtual gifts 🙂

No, I don’t mean that gifts don’t represent the hearts. I still treasure each and every gift my friends have been giving me, but I’d appreciate it more if they simply write in their own words or post their own design.

Because we’ve been bringing content to Social Networks…

I have emphasized many times that Social Networking is totally different from Blogging. However, due to the two facts that they are born so close to each other and that several sites offer both simultaneously such as Live Spaces or Yahoo! 360, the two are often mistaken to have to be together.

Let’s, for now, consider them cousins anyway. Who should follow whom?

It happens all the time that Blogging has to follow Social Networking, mainly because:

  • The number of people ready to send pre-defined gifts outcrowds the number of those willing to write about what they think
  • The inertia to connect with quick messages outdoes the urge to share well-thought ideas
  • Social Networking activities are less time-consuming and less effort-consuming so they are done more frequently within the day. On the contrary, Writing takes time and efforts and Reading is usually done for once. In comparison, users visit Social Networking sites much more often than they do Blogs. “More times of visits” makes the impression of “being bigger”. Smaller ones always have to follow bigger ones don’t they?
  • More times of visits per day means more ads generated and higher click-through rates. Subsequently, more revenues for site owners and more investments are expected.

User-generated contents, if applicable, may be integrated into Social Networking profiles via RSS and/or addons. Correct me if I’m wrong, though it takes much more time and efforts to write posts, the section containing these posts is not the center of the majority of Social Networking profiles, and is often depressed by the higher density of other quicker and painless activities.

…but why not the other way around?

After following me down here, is there any reason you can think of to do the other way around, which means to bring Social Networking functionalities to Blogs?

Shaking head?

What’s the point?

Any profits doing so?

Large Self in Community

I’m answering this question: Yes! There are.

Those serious about publishing their own content will not be hindered by limitations. The will to write will push the authors to overcome the (possible) difficulties.

How the world floats

We’ll see how people do the hard job of bringing Social Networking to Blogs.

MyBlogLog: more than merely $222 per blog

MyBlogLog builds communities around blogs and provides bloggers the ability to be updated of activities of their connections. Activities here are content-centric: read and comment.

The recent $10 million acquisition by Yahoo! has raised interests in MyBlogLog. MyBlogLog reports 45,000 registered blogs. A simple math gives us the price of each: $222. An innocent question comes following: will Yahoo!’s ads cover this cost?

Come on! Don’t pretend to be that naive. An acquisition doesn’t necessarily offer tangible benefits today or even next year, but the truth is that the concept and foundation of the seller then becomes more powerful in the strong hand of the buyer.

Acquiring MyBlogLog belongs to a grand strategy of Yahoo!. “MyBlogLog – a Yahoo! service” will not generate handsome profits alone, but will do so greatly when the platform is integrated with other legacy Yahoo! services such as Flickr, del.icio.us, Mash, Yahoo! Blog platform.

I am bringing networks to my blog with MyBlogLog.

DiSo: what should always have been

Distributed Social Networking is the next ambition of Open Web community. It brings

Distributed Social Networks centered taitran.com

Visualize this:

  • All things are done on your site without having to push your content to a small box in your Social Networking profiles
  • You can add other bloggers as friends instead of simply putting them in your blogroll
  • You can offer people your RSS feeds
  • You can see your connections’ updates such as: Tai reads ‘Kafka on the shore Review’ on Lisa’s blog in 19/12/2007
  • You have your status on your blog
  • You see and can choose to pose list of recent readers of your blog
  • You can send friend requests to other bloggers
  • All things are done on your site. No tight boxes in other places

What does this mean? It means your content is the center of your site. What takes the most of your time and efforts deserves meritorious position.

How does it sound?
How do you feel about its future?

I know you care, so please just share…

Innovation and Strategic Growth

By , December 6, 2007 1:54 am

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